Products are ordered through the web shop at www.standardtestpiece.com.

All orders are confirmed via e-mail. Receiving an order confirmation requires that you provide e-mail address in connection with the order. Name and address are required for the delivery. Please also provide your telephone number in connection with the order for the purpose of receiving delivery notifications. Security test items are only sold to companies and authorities. 

Cart does not show VAT, transport costs or any taxes/customs fees that may apply. We will inform you about the transport costs in the order confirmation. Customer is responsible for all local taxes and/or customs fees. Order must be paid either in advance or after the delivery. 

After you have received a message from us about your order being ready and shipped, but the shipment has not arrived within the normal estimated delivery time, please inquire for your parcel at your closest post office or pick-up point. This applies to deliveries with no tracking number. Please only contact us via e-mail at info@finsecpro.com if the delivery cannot be found.

ORDER CONFIRMATION

We send order confirmations via e-mail after each successfully placed order, detailing the following information:

Order Number

The Products You Ordered

Total Sum of Order

Customer Name

Customer Address

If you placed an order but did not receive an order confirmation for some reason, please contact us via e-mail at info(a)finsecpro.com.

Orders will usually be shipped within two weeks from the order. We will give the estimated delivery time after the order being confirmed. 

Due to the nature of the items we mainly use road transport to orders inside EU and Europe. For orders outside EU and Europe we use either air or road transport. Way of transport and the transport costs will be informed before shipping. Customer may also arrange the shipping.